Fraudulent Orders, Scams

A few stores recently have pointed out that they have been receiving fraudulent orders this past month. This orders typically target luxury items--particularly brand name Champagnes like Dom Perignon, Cristal, and Veuve Clicquot. Other items which often get targeted are mainstream Cognacs (e.g. Hennessy, Courvoisier, or Remy Martin) and other liquors which you would typically find in a club (Grey Goose, Patron Tequila, etc.). This isn't always the case though; one store had a fraudulent order for 3 cases of Inglenook Chablis at $5.99 a bottle. Most of the time, these orders have shipping addresses which don't match the billing address and are often accompanied by a request for 2nd day or Overnight shipping. In a high number of instances, the shipping destination has been cited as Brooklyn, NY. In other instances, (particularly for larger orders), the order is placed over the phone, and the customer may even be willing to pick it up from the store itself. These orders tend to have been for cases of high-end Champagne being bought for the purpose of a wedding, and in one instance, a Bar Mitzvah. Stores should be cautious when dealing with large orders of these more targeted items--especially if the shipping and billing addresses are completely different. If you feel uneasy about an order, make contact via phone with the people at the shipping address and billing address. Also, have your bank verify the credit card numbers for your online orders. If a customer places a large order over the phone, insist they bring the actual credit card they want to use in the store along with identification. Just remember, if you don't feel good about the order it's probably not a good idea to process it.


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