We hope you’re all well! In the past couple of weeks we have had a number of announcement-worthy things to occur that we wanted to share with you:
Bon Voyage, Simon!
As many of you know, Simon Lee has left our support/project management team as of last Friday. In the meantime, all of his e-mails will forward to the other members of the team. So if you’ve e-mailed Simon you may see Andrew Hammond or James Laurenti replying in his place. Additionally, Ian Tjornhom, our co
Track requests, access documentation, and more! Hello everyone!
We'd like to formally announce how much we love our support ticket system (Freshdesk) and a reminder that we're building system documentation there.
This thing is great. On average, our office has about 80-120 active requests at any given time. Freshdesk has given us a way to keep all of this organized, and also give us a way to see what each person here is working on at any given time.
If you haven't no
This update is past overdue, and many of you are already aware of the staff changes in the Cambridge, MA office. But in case you haven't heard, Samantha Robertson and Amanda Leonard, the primary point people for the development of new websites and support of existing sites, both left the Beverage Media team around late August/early September.
In their place, James Laurenti has returned to the team (and returned to Boston), and we've added two other wine retailer veterans:
The facility which hosts your website will move to a new building this weekend which will have an impact on the performance of your website.This move involves physically moving racks of blade servers from one building to the other so the move could take your site offline for an hour or two. At this point we don't know what time this weekend the move will happen, but you should take this into account with any email campaigns or other marketing efforts that will drive traffic