Track requests, access documentation, and more! Hello everyone! We'd like to formally announce how much we love our support ticket system (Freshdesk) and a reminder that we're building system documentation there. This thing is great. On average, our office has about 80-120 active requests at any given time. Freshdesk has given us a way to keep all of this organized, and also give us a way to see what each person here is working on at any given time. If you haven't no

Hello everyone! For the past six months, we've been rather busy cracking away at a few new system features that are now available on the platform. Yet, while we've gotten some fun things accomplished, we realize that we haven't been very good at communicating their availability to stores. In an effort to overcome that, we're sending this e-mail (and others in the future) to announce these features. Mobile-Optimized Design When you view a given website on a smart phone, in som

Without question smartphones have radically impacted how people access the internet. Despite the fact that these devices have been available for less than a decade, today, according to Nielsen, over 60% of Americans carry a smartphone. Consequently, mobile users have become increasingly important to retailers—including wine and spirits stores. To address the needs of mobile users there are two main projects that stores can look at taking on: building a mobile-optimized websit