Wine.com recommendation engine case study
Marketing Sherpa has again brought their analytical rigor to a wine industry case study. This time the subject is the recommendations that are made on Wine.com’s product and search pages.
Summary: Ecommerce marketers need to optimize their product recommendations strategy. Simply offering suggestions isn’t enough to lift order value if those recommendations aren’t personalized and relevant for each customer.
See how an online wine retailer built increased relevance into their product recommendations by considering users’ browsing and buying habits as well as logistical considerations, such as geographic region. Today, 10% of the site’s sales come from these recommendations, and the average value of those orders is 15% higher.
http://www.marketingsherpa.com/article.php?ident=31452 (Open access for 10 days)
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November 25th, 2009 @ 9:25 pm
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